Exchanges within 14 Days

Customers are eligible for exchanges within 14 days of the purchase date.

Condition of Items

Items must be unworn and in new condition with tags attached to qualify for an exchange.

No Return for Change of Mind

We do not accept returns for change of mind. Please ensure your selection is final before completing the purchase.

Exclusions from Exchange/Return

Earrings, socks, and underwear are non-exchangeable and non-returnable for hygiene reasons.

Process for Exchanges

To initiate an exchange, please contact our help center (www.help@studiokapparel.com) within the specified timeframe, providing your order details and the reason for exchange.

Return Shipping

Customers are responsible for the cost of return shipping unless the exchange is due to an error on our part or a defective product.

Refund Policy

Refunds will be issued in the original form of payment once the returned items are received and inspected.

Damaged or Defective Items

In the case of receiving damaged or defective items, please contact us immediately, providing photos and order details for prompt assistance.

Cancellation of Orders

Orders cannot be canceled once they have been processed. Please review your order carefully before confirming.

Policy Updates

We reserve the right to update or modify these terms and conditions at any time without prior notice. Please review them periodically for any changes.

*Kindly be advised that we do not facilitate exchanges or refunds for sale items unless they are found to be faulty. In such cases, we offer store vouchers as an alternative solution.

By shopping on our website, you agree to adhere to these terms and conditions. If you have any questions or concerns, please contact our help center for assistance.

Shipping Information: Within Australia

Welcome to the seamless shopping experience at 'WWW'! We're delighted to provide you with transparent shipping details to ensure your satisfaction.

Standard Shipping:

• Delivery Time: 2-8 business days
• Cost: Flat rate of $7.99

Free Shipping:

• Orders exceeding $200 are eligible for free standard shipping within Australia.

Express Shipping:

• Enjoy swift delivery in 1-4 business days for $19.

Special Opening Event:

• As part of our opening celebration, we're offering FREE SHIPPING on all orders until the end of February. A token of appreciation for your support!

At 'WWW,' we understand the excitement of receiving your purchases promptly. Whether you choose standard, express, or take advantage of our free shipping event, we strive to ensure your order reaches you in a timely manner, allowing you to enjoy your new additions without unnecessary delays.

Please note that these shipping times are estimates and may be subject to unforeseen circumstances. Rest assured, our team is committed to making your shopping experience as smooth as possible. If you have any further queries, feel free to contact our customer service team.

Thank you for choosing 'WWW'

Q: How do you engage with customer feedback and suggestions?

We prioritize direct communication with our customers through Instagram DM. Feel free to share your thoughts and suggestions with us by sending a message to our Instagram page: @whatwewear.www. Your input is crucial in helping us continually enhance our products, services, and overall customer experience.

Q: When will 'WWW' be opening in CBD?

We're currently in the progress of preparing for the grand opening of 'WWW' in CBD! Stay tuned for the latest updates, which will be shared exclusively on our Instagram. Your excitement means the world to us, and we can't wait to welcome you to our new location.

Stay tuned for more updates and insights into the world of 'WWW'!

Have burning questions about 'WWW'?

Feel free to drop them in our Instagram inbox! We're here to provide you with quick and informative responses. We'll do our best to answer your queries within 24 hours. Your curiosity fuels our passion for customer satisfaction!